At Eternity Constructions, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect the following types of personal information:
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Full name
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Email address
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Phone number
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Residential or site address
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Information about your project or enquiry
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IP address and browser information (via website analytics)
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Any other personal information you provide directly to us or through our contact forms
2. How We Collect Your Information
We collect personal information in a number of ways, including:
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When you contact us through our website forms
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By phone, email, or in person
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When you interact with our social media pages
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Through cookies and tracking technologies on our website
3. Why We Collect Your Information
We collect your information to:
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Respond to your enquiries or provide quotes
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Schedule site visits and deliver construction services
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Send you project updates and important notices
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Improve our website and customer experience
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Comply with legal and regulatory obligations
4. Disclosure of Your Information
We will not sell or rent your personal information. We may disclose your information to:
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Our employees and contractors who need the information to provide services
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Third-party service providers (e.g., website hosting, email marketing, or CRM systems)
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Government or regulatory bodies where required by law
5. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure servers and encryption where appropriate.
6. Cookies and Tracking
Our website may use cookies to enhance your user experience and gather data on how the site is used. You can disable cookies through your browser settings, but this may affect your experience on our website.
7. Access and Correction
You have the right to access and correct the personal information we hold about you. If you would like to make a request, please contact us using the details below.
8. Complaints
If you believe we have breached your privacy rights, you may contact us directly. We take complaints seriously and will respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Eternity Constructions
Email: info@eternityconstructions.com.au
Phone: 0431671931
Website: www.eternityconstructions.com.au
